https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:31878 Wed 04 Apr 2018 11:15:08 AEST ]]> Enhancing service loyalty: the roles of delight, satisfaction, and service quality https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:33215 Thu 13 Sep 2018 11:16:18 AEST ]]> Perceived online channel value in multi-channel services: exploring its multidimensionality and nonlinear effects on intentions across service sectors and country markets https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:16382 Thu 12 Apr 2018 13:43:56 AEST ]]>